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October 16, 2018

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Domestic passengers at your self-service check-in

THE Terminal 1 building at Shanghai Hongqiao International Airport officially reopened yesterday after three years of renovation.

The new T1 includes China’s first self-service check-in area that allows domestic passengers to print tickets, check in luggage and board, all without queuing at staffed counters.

There are staffed counters available for passengers who do not want to use the self-service facilities.

The new check-in area received a total of domestic 5,017 passengers from Spring Airlines during the morning peak hours as of 6pm yesterday, 87 percent of whom chose to use the automated system, the Shanghai Airport Authority said.

Thanks to these new self-service features, the usual long lines in front of check-in counters and security checks have been largely relieved, Zhang Zheng, general manager with the airport service department of the budget carrier said.

“It takes 15 seconds on average for passengers without luggage to finish check-in, while the luggage check-in process takes a minute,” Zhang said.

The airport authority has placed 28 self-service check-in machines in the newly opened D section of the T1 building. Passengers can scan their passports or identity cards on the machines to receive both their boarding passes and luggage tags.

“I usually spare at least an hour to take a domestic flight, but the self-service machines reduced the whole check-in and boarding procedure by half,” said Zhang Yinghui, a Spring Airlines passenger who took a flight from Hongqiao to Shenzhen.

However, the airport authority still recommends passengers spare enough time for check-in procedures, security checks and boarding processes, said Xu Zhengning, an official with the airport.

Chen Jinli, another passenger, said it was common to use self-service machines at airports in European countries.

The airport authority has begun preparations to expand self-service facilities to the T2 terminal along with China Eastern Airlines, Xu said.




 

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