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1.1 bln yuan retrieved for disgruntled consumers in China

BEIJING, Oct. 14 (Xinhua) -- Chinese authorities retrieved 1.1 billion yuan (180.1 million U.S. dollars) for disgruntled consumers in the first nine months of this year as the country places greater emphasis on protecting customer rights, official figures showed Tuesday.

In the first three quarters, China's industry and commerce institutions processed 842,000 individual complaints filed by consumers, said the State Administration for Industry and Commerce (SAIC).

The amount of money retrieved and the number of cases processed was 12.64 percent and 18.2 percent, respectively, higher than in the same period last year, according to the SAIC.

Articles of daily use, household appliances, communication equipment, transport tools and food were among the most frequent subjects of complaints about goods.

For cases involving service, teleshopping, telecoms, Internet, maintenance and residential services topped the list.

Chinese authorities retrieved 1.2 billion and 1.34 billion yuan for cheated buyers in the whole of 2012 and 2013 respectively.

With heavier purses and wider choice, Chinese consumers are becoming increasingly aware of their rights at a time when the country is aiming to boost domestic consumption.

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