The story appears on

Page A10

April 26, 2019

GET this page in PDF

Free for subscribers

View shopping cart

Related News

Home » Business

Are you being served? Man vs machine

With self-service stores on the rise, those with both human assistants and machines will likely be the future, rather than complete automation, the China Vending & Smart Retailing Show heard yesterday.

“Unattended shops and vending machines are mushrooming across China thanks to technological advances,” Jerry Huang, a partner with global consultancy Kantar, said at the show at the Shanghai New International Expo Center in Pudong.

“However, shops combining human and mechanical forces will be the favored model as consumers still need help when shopping, and shops need human beings to see what really matters to consumers.”

The market value of unmanned retail, including unattended shops and vending machines, hit 20 billion yuan (US$3 billion) in 2018, and will continue to grow fast this year, Huang said.

“Even if you favor assistant-free shops, you need people to decide what to put in the shops,” said Zhou Qi, CEO of Vingoo, a self-service juice machine provider.


Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.

沪公网安备 31010602000204号

Email this to your friend