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November 12, 2018

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Touch and go as Apple finds more issues

Apple has detected a number of issues affecting some of its iPhone X and 13-inch MacBook Pro products but said it will fix them free of charge.

The repair offers are the latest in a string of product quality problems over the past year, even as Apple has raised prices for most of its laptops, tablets and phones to new heights.

Its top-end iPhones now sell for as much as US$1,449 and its best iPad goes for as much as US$1,899.

Apple said displays on iPhone X, which came out in 2017 with a starting price of US$999, may experience touch issues due to a component failure. The company said it only affects the original iPhone X, which has been superseded by the iPhone XS and XR. For the 13-inch MacBook Pro computers, it said an issue may result in data loss and failure of the storage drive. Apple said it would service those affected drives.

Only a limited number of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold between June 2017 and June 2018 were affected.

Last year, Apple began a massive battery replacement program after it conceded that a software update intended to help some iPhone models deal with aging batteries slowed down the performance of the phones. The battery imbroglio resulted in inquires from US politicians.




 

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