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Category: Banking / Business, Economics and Finance / Industry / Consumer Finance / Consumer Protection

'Human error' causes NAB to send out thousands of customers' details

Friday, 16 Dec 2016 12:24:20

NAB said the problem did not affect accounts set up in Australia. (ABC News: Nic MacBean)

National Australia Bank (NAB) has accidentally sent the account details belonging to 60,000 overseas customers to an incorrect email address.

NAB wrote to all the account holders involved, telling them the emails included information such as their name, address, email, BSB and account numbers, but it did not include any passwords.

The bank said the mistake only affected accounts set up by its migrant banking team for clients who were residing outside Australia at the time.

In a statement, NAB said the mistake was caused by human error, and would not impact accounts set up in Australia.

"We take the privacy and the protection of our customers' personal information extremely seriously," the bank said.

"We also take full responsibility and we sincerely apologise to our customers for this mistake."

It said a review of all the accounts has not identified any unusual activity, but they would continue to be monitored.

"Approximately 40 per cent of these customers have either closed or have not used their account this year," NAB said.

"Furthermore, 19,000 of these accounts have a balance of less than $2."

The bank said it was working with industry regulators, and had notified the Office of the Australian Information Commissioner and ASIC about the privacy breach.

AustraliaPlus


 

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