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May 11, 2021

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Pinduoduo, Meituan told to shape up

The Shanghai Consumer Council yesterday ordered Internet giants Pinduoduo and Meituan to fix problems and safeguard consumer rights.

Pinduoduo was found to have problems with commodity quality, bogus products and infringements, compelling cancelation of orders, fake delivery, after-sales services and pricing tricks to lure new users, the council said.

The website operator was ordered to enhance the review of businesses’ qualifications and stamp out fake and substandard products, punish businesses with fake delivery and bargain tricks, properly handle consumers’ complaints, and stop raising intermediary fees via its market advantage positions.

Meituan was found with refund disputes due to cancelation of orders, failure to deliver meals, fresh food and vegetables based on orders, and misleading consumers.

The platform was ordered to improve its service description and rules and remind consumers of important content concerning their rights and interests in an obvious way.


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