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Complaints over auto quality rise nearly 37%

THE Defective Product of Administration Center, a branch under China's quality supervisor, received 2,933 auto quality complaints in 2008, an annual increase of 36.8 percent.

"Consumers usually file complaints to dealerships, car makers and local consumer associations first, which received 90 percent of the complaints," said the center's information office director, Wu Yousheng.

"If those complaints don't work, consumers will turn to the DPAC, which means 2,933 complaints are a big number and auto quality issues are a major concern for Chinese consumers," he said.


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