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November 30, 2016

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Mobile use drives US shopping gains on Thanksgiving weekend

AMERICANS are turning to their mobile devices for deals to kick off the holiday shopping season, with retail trends increasingly upended by ever-present smartphones.

According to Adobe Digital Insights, the four-day Thanksgiving Day weekend that normally marks the start of the holiday season saw online sales of US$36.5 billion, up 7 percent from last year — more than a third of that coming from mobile devices.

The latest figures showed the diminishing importance of events such as “Black Friday,” the blockbuster sales day following the Thanksgiving holiday on Thursday, and “Cyber Monday,” a tradition dating back to days when consumers waited to use their office high-speed connections for online purchases.

Data released earlier by the National Retail Federation showed relatively flat total retail sales for Black Friday, noting that 44 percent shopped online, compared with 40 percent who went in stores.

Plenty of bargain hunters took a break from Thanksgiving festivities on Thursday to shop — with online sales totaling US$1.93 billion, and 40 percent of the total on tablets or smartphones (US$771 million), according to Adobe.

Data from IBM, meanwhile, showed US holiday retail trends catching on globally.

IBM said global retailers saw a 24 percent increase in online sales as the weekend kicked off, with a major British retailer reporting 2,100 hits per second in the early hours of Black Friday.

“It is clear, online shopping during the US holiday period has become a global phenomenon,” said Harriet Green, general manager at IBM Commerce, which manages systems for retailers.

IBM said pre-holiday online shopping was up 10 percent over 2015, and that this momentum likely pointed to similar gains for the early season.

Adobe said Black Friday set a new record by surpassing the US$3 billion mark for the first time (US$3.34 billion), with the first-ever day of mobile sales topping US$1 billion.

For Cyber Monday, overall online sales were expected to be even bigger — US$3.39 billion, with mobile accounting for 35 percent of the total, Adobe said.

Smartphones were driving more than twice as many sales as tablets on Monday, at 25 percent to 10 percent, according to the survey.

Online payments firm PayPal meanwhile reported “double-digit growth in payment volume” on mobile devices during the first eight hours of Cyber Monday.

“The nature of how people shop has changed,” said Anuj Nayar, senior director of global initiatives for PayPal.

“People shop everywhere, people shop at all times in day, people shop in five-minute increments on the bus when they commute home.”


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