Apple told to replace all problem batteries
Print Edition
APPLE has been asked to offer free battery replacement for more iPhones following an agreement to replace them on faulty iPhone 6s models, the China Consumers Association said yesterday.
The association, the country’s top consumer rights protection organization, has asked Apple China to replace the batteries on all iPhones experiencing unexpected power-off problems, including the iPhone 6, iPhone 6 Plus and iPhone 6s Plus models.
Apple China didn’t comment on the issue yesterday.
Early last month, the Shanghai Consumers Association asked Apple to act after it received reports of iPhones shutting down despite half their battery life remaining. Apple offered free battery replacement for Chinese consumers for some iPhone 6s phones manufactured between September and October 2015.
Subsequently, the national association said it received “lots of calls and reports” complaining of similar power-off problems on the 6s and other models.
On its website, the association said it was obvious the problem did not only occur on “a very small number of iPhone 6s” as Apple had said.
Apple should take responsibility and offer free battery replacement for all iPhones involved and make it easier for purchasers to avail themselves of the service, it said.
Consumers who had purchased iPhones outside China had faced problems when asking for battery replacement.
At an Apple store in Shanghai one customer said she was told to go back to the United States for replacement.
Apple is not the only phone manufacturer to have faced battery problems in China.
In October, Samsung reversed a decision not to recall its flagship Galaxy Note 7 model in China following a recall in other countries because of overheating and explosions.
In this year’s third quarter, smartphone sales in China grew 5.8 percent from a year earlier to 108.1 million units.
The top five vendors were Oppo, with a 17.5 percent market share, Vivo with 16.7 percent, Huawei with 15.7 percent, Xiaomi with 8.7 percent and Apple with 7.1 percent, according to US-based research firm IDC.
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