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October 12, 2016

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Company changes tack over phones in China

SAMSUNG is changing course to recall more than 190,000 Galaxy Note 7 smartphones in China.

The company has angered Chinese consumers after it excluded the country from the international recall, claiming models sold in China used batteries from a different supplier.

China’s General Administration of Quality Supervision, Inspection and Quarantine said yesterday there had been 20 incidents of overheating and combustion of Galaxy Note 7 units on China’s mainland.

“The product being recalled has problems with abnormal heating and burning, which can have serious consequences including fire,” it said on its website, adding that Samsung’s Chinese unit had begun a recall of all 190,984 phones sold on the mainland.

Customers can get a full refund or exchange their device for a new Samsung model and a bonus payment of 300 yuan (US$45), it said.

Samsung is advising customers with either an original Galaxy Note 7 or a replacement Galaxy Note 7 to power down and stop using the device.

Domestic online retailers including Tmall and have launched refund or exchange programs.

China Mobile said yesterday it had stopped sales of the Samsung model through its online and offline channels and was negotiating with Samsung regarding after-sale service issues.



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