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December 8, 2016

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New iOS to diagnose battery woes

APPLE Inc will release a new iPhone operating software with additional battery diagnostic features next week, after just offering free battery replacement for “a small number” of iPhone 6S consumers.

The latest statement, posted on Apple China’s website, is seen as a response to the China Consumers Association asking it to offer free battery replacement for more iPhones besides the faulty iPhone 6S models.

With the new iOS software upgrade next week, users can analyze their iPhones online to determine if they have battery problems. The software includes additional diagnostic capability, which allows Apple to gather information over the coming weeks that may potentially help it improve the algorithms used to manage battery performance and shutdown. If the algorithms can be improved, they will be made a feature of future software updates, Apple said in the statement.

Apple emphasized again that “it’s not a safety issue” although it agreed to replace batteries of some iPhone 6S models made in September and October 2015 in China and globally.

Apple blamed the shutdown problems to “a battery component that was exposed to controlled ambient air longer than it should have been, before being assembled into battery packs.”

The China Consumers Association, the country’s top consumer rights protection body, has asked Apple China to replace the batteries on all iPhones suffering unexpected power-off problems, including the iPhone 6, iPhone 6 Plus and iPhone 6S Plus models. It received “lots of calls and reports” complaining of similar power-off problems on the iPhone 6S and other models, the association said in a statement last week.

Apple should take responsibility and offer free battery replacement for all iPhones involved and make it easier for consumers to do so, it said.

Apple also blamed “external physical damage” for causing a handful of iPhones to explode or catch fire in China and insisted that its handsets posed no safety problem, AFP said.



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