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Most grumbles at 3 courier companies
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Three Chinese courier firms got the biggest number of complaints about late delivery of parcels last month, the post management authority said yesterday.
Around 40 percent of Hangzhou-based TTK Express’ customers had lodged complaints about late parcel deliveries and bad manners of its deliverymen in October while Unitop and UC, both based in Guangzhou, received 39 percent and 38 percent respectively, the State Post Bureau of China said on its website.
TTK was forced to suspend delivery services between Shanghai and Beijing early this year after its franchise outlets in Beijing suspended work to protest the firm’s restructuring and nonpayment of dues. Its Beijing stores had suspended services after TTK failed to pay them a share of the profits and subsidies for over half a year.
The bureau has received 13,833 complaints about delivery services across the country, a drop of 1.2 percent from September.
“Some 46 percent of the complaints are about delivery delays while another 30 percent of customers complained about the attitude of deliverymen,” a bureau official said.
There were also complaints about damaged parcels and being charged extra fees, he added.
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