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February 27, 2018

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He鈥檚 on hand, helping the needy in transit

Liu Zhihui worked during the Spring Festival holidays, ensuring that a waiting room in Shanghai Railway Station remained in peak operating condition.

The 27-year-old is responsible for a special waiting room for the elderly, the disabled, pregnant women and nursing mothers, and other people with special needs. The room has facilities including wheelchairs, a microwave and a nursing room. Free hot water and blankets are provided.

鈥淭here are only four of us on a shift, and we had to serve about 500-600 passengers a day during the Spring Festival travel rush,鈥 Liu said.

Last year during the Chinese New Year, he managed to get a day off to get married. This year, he hardly had time to spend with his wife and five-month baby.

鈥淭here is no other way,鈥 he said of his work. 鈥淲e have to be on duty to ensure that everything is in proper order.鈥

His job requires a keen eye, extreme patience and quick reactions.

Not long ago, he had to deal with a migrant worker from neighboring Jiangsu Province, who had leg injuries from a work accident. She needed to get home to have treatment covered by medical insurance.

At a stopover in Shanghai Railway Station, she was suffering severe pain. Liu called an ambulance.

鈥淲e opened a green channel for her,鈥 he said. 鈥淎t first she didn鈥檛 want to go anywhere but home, but we finally persuaded her to see a doctor here. We accompanied her to hospital and booked tickets for her relatives to come to Shanghai.鈥

For Liu, the unexpected is not uncommon. He once had to lead a group of eight blind passengers through green channel to take a train. On another occasion, an elderly woman vomited all over his uniform.

鈥淚 am now trying to build contacts with associations that care for the disabled and elderly so that I can share information with them and learn how to provide more convenience for such passengers,鈥 he said.


 

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