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August 5, 2021

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Airlines to offer free refunds

China’s civil aviation authority has ordered domestic airlines to offer free ticket refunds for recent flights due to the COVID-19 outbreak across the country.

The Civil Aviation Administration of China stipulated that airlines or their agents should not charge additional fees for refunds for flights from yesterday till the end of August. 

Travelers can cancel their travel plans any time before the plane takes off.

“The new measure aims to better cope with the COVID-19 prevention and control measures of different regions and reduce people’s mobility amid the pandemic,” the CAAC said in a notice.

The administration had released an earlier notice to optimize ticket refund and flight change services amid the pandemic. Airlines were required to offer active and timely services to their passengers.

With the recent outbreak in Nanjing and other Chinese cities, travelers are now more likely to change their itinerary. 

After a worker at Shanghai’s Pudong International Airport tested positive for COVID-19 on Monday, Shanghai-based airlines China Eastern, Spring and Juneyao are offering ticket changes or refunds for flights taking off, landing or stopping at the Pudong airport.

Travelers can either cancel their flights or change to any other flights by the end of 2021 free of charge, China Eastern announced.

Spring and Juneyao passengers can change their flights before mid-August to any other time before late September.


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