Banks promise better service
By Zhang Fengming |
March 10, 2010, Wednesday
|
Print Edition
Print Edition
BANKS in Shanghai yesterday vowed to do something to ease long queues while the 2010 World Expo is going on.
It's one of the ways that the city's financial institutions promised to offer better service during the big tourist draw.
Besides cutting customers' wait times, the Shanghai Financial Services Office, a body under the Shanghai government, is pushing banks, insurers and securities brokers to offer sharper explanations of financial products and to tighten security.
Shanghai is improving its banking system by offering more automatic teller machines and point-of-sale machines at shops, restaurants, hospitals and hotels in the city.
More than 70 million visitors are expected during the Expo and bank cards will likely be a key means of payment.
With so many visitors coming, 95 percent of the banking outlets in the 12 major shopping areas in the city will offer foreign-exchange services.
The Shanghai Academy of Quality Management took a reading of the banking industry in Shanghai in late 2009. It found the industry is improving in some areas - courtesy to customers, adding self-service equipment and familiarity with financial products.
However, it's still some ways from being perfect.
Long queues still exist at a number of banks.
The academy inspected 96 banking retail outlets in Shanghai and found 17 were making clients wait in lines.
Long queues were more frequently found at state-owned banks or banking outlets in commercial areas or high- traffic sites such as the Xujiahui area, the Bund or Nanjing Road W.
It's one of the ways that the city's financial institutions promised to offer better service during the big tourist draw.
Besides cutting customers' wait times, the Shanghai Financial Services Office, a body under the Shanghai government, is pushing banks, insurers and securities brokers to offer sharper explanations of financial products and to tighten security.
Shanghai is improving its banking system by offering more automatic teller machines and point-of-sale machines at shops, restaurants, hospitals and hotels in the city.
More than 70 million visitors are expected during the Expo and bank cards will likely be a key means of payment.
With so many visitors coming, 95 percent of the banking outlets in the 12 major shopping areas in the city will offer foreign-exchange services.
The Shanghai Academy of Quality Management took a reading of the banking industry in Shanghai in late 2009. It found the industry is improving in some areas - courtesy to customers, adding self-service equipment and familiarity with financial products.
However, it's still some ways from being perfect.
Long queues still exist at a number of banks.
The academy inspected 96 banking retail outlets in Shanghai and found 17 were making clients wait in lines.
Long queues were more frequently found at state-owned banks or banking outlets in commercial areas or high- traffic sites such as the Xujiahui area, the Bund or Nanjing Road W.
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