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Cashier changes patient's name to 'Go-to-Hell'

A patient is demanding a public apology and compensation from a hospital cashier who altered his name on the medical record into "Go to Hell" and displayed it on the outpatient information screen after the two had a dispute.

The Shanghai hospital admitted that the incident took place in August. The woman cashier was on probation and had been punished. But the patient insists on a written apology and compensation.

The intern cashier altered the patient's name to vent her anger after they quarreled over fees. The cashier was proven wrong and refunded the patient. But she was angry and changed the patient's name on his medical record to "Go-to-Hell Zhang." The patient, suffering from cancer, was unaware of the change until he saw it the next day while waiting in line to pay his bills again.

The hospital said the cashier was punished and fined 10,000 yuan from her paycheck and her probation was extended for another year.

The patient's family said they rejected an offer from the cashier's family to pay 10,000 yuan as damages, insisting that the woman must make a "formal and serious" apology.


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