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May 20, 2013

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Compensation will rise under draft proposal

A DRAFT amendment of the consumer rights law will mandate minimum compensation of 500 yuan (US$80.64) for consumers if fraud is involved, a senior official of Shanghai's market watchdog said yesterday.

Authorities will also step up efforts to regulate the online shopping market, said Wu Zhenguo, director of the Shanghai Industrial and Commercial Administrative Bureau.

Consumers will get twice the value of a product if it costs more than 500 yuan, and they could get up to 500 yuan if the price is below that along with a refund in cases where a business is guilty of fraud, he said.

"Even if people buy a steamed bun, and fraud is involved, consumers can get 500 yuan compensation if the amendments are passed," Wu said.

The bureau said it didn't know when the amendments will be passed.

According to the existing regulation, consumers get a refund and compensation equal to the price of the product.

The bureau received 112,000 complaints last year, added Wu.


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