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Complaints over 'haitao', or online shopping for overseas products, soar significantly last year: watchdog

COMPLAINTS over "haitao," or direct online purchases of overseas products, soared significantly last year with cosmetics, infant products and bags topping the list, Shanghai Consumer Rights Protection Commission said today. 

The commission received 1,059 complaints in the field last year, a surge of 369 percent from a year earlier. 

Among those who filed complaints, 65.3 percent were women. Cosmetics and skin care products bought through "haitao" drew 38 percent of complaints, while infant products and bags and luggage had 22 percent and 21 percent respectively, according to the commission. 

"An increasing number of Chinese consumers now purchase overseas products via cross-border online shopping sites, while problems such as businesses failing to deliver goods on time and lost products during delivery process are drawing the ire of Chinese "haitao" buyers," said Tang Jiansheng, the commission’s deputy secretary-general. 

Consumers in China prefer some emerging new cross-border online shopping sites such as, and than traditional major shopping sites that have overseas product businesses, while these emerging sites had more complaints, said the commission. 

Consumers also complained about long delivery period, unsafe account of cross-border online shopping sites, random change or cancellation of orders, and fake promotion, the commission said. 


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