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April 14, 2021

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Consumer complaints top 52,000

Cultural and entertainment services, fitness, and catering and accommodation services were the hotbed of complaints in the first quarter of the year, Shanghai’s consumer council revealed yesterday.

The council received 52,080 complaints in the first quarter, with 44 percent about commodities and the rest related to services.

Clothing, household items and home appliances topped the list of commodities complaints, while transport, education and training, culture, entertainment and sports, fitness and catering had the largest number of complaints in terms of services.

Surging demand for culture and entertainment led to 1,198 complaints about tickets, mainly involving refunds and failure to redeem pre-paid tickets, the council said.

Another 1,827 were about fitness, with complaints in this area growing year on year.

Some fitness agencies changed coaches randomly, and some consumers said they found it difficult to reserve classes or they encountered poor services and sought a refund.

Delays in refunds in such cases also led to complaints.


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