The story appears on

Page A5

July 12, 2010

GET this page in PDF

Free for subscribers

View shopping cart

Related News

Home » Metro

Customers at banks get royal flush

BANKS in the city will add washrooms or offer directions to nearby toilets to improve service as customers have long complained about the lack of lavatories while waiting in long queues.

Queues for banking services are often quite long, especially when it's pay day.

"I had to line up for nearly one hour several times," said Vivian Shu, a 26-year-old office worker. "When I had to go, I could not find a toilet in the bank. I didn't dare leave because I didn't want to miss my number, plus I don't know any public toilet nearby."

Bank outlets usually have toilets for employees. Some have toilets for VIP customers. But in general, most outlets don't have lavatories.

Meanwhile, customers may have to line for as much as two hours before they get served, said Vincent Zhu, a bank clerk.

Qian Hongliang, a delegate from Shanghai People's Congress, has submitted a proposal to the Shanghai Banking Regulatory Bureau asking that lenders either add toilets or offer directions to the closest public lavatory to improve customer relations.

"Banks are pushing ahead building toilets and said they will add training to lobby managers and employees to better serve customers," the city's banking authority said in a reply to the proposal.


Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.

沪公网安备 31010602000204号

Email this to your friend