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October 14, 2021

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Home decoration quality norms issued

Home decoration quality standards were released yesterday by the Shanghai Consumer Council to regulate the market.

Consumer councils citywide received 1,471 complaints concerning home decoration services between January and June this year, a 148 percent increase from the same period last year.

Poor work quality and dishonest actions drew consumers’ ire, the council said.

“Home decoration has long been a hotbed of disputes and complaints,” said Tang Jiansheng, the council’s deputy secretary-general. “The number of complaints grows each year accompanied by increasing demand for home redecoration.”

“Cracking walls, water leakage, broken ceilings, uneven tiles, and wiring problems account for 40 percent of complaints, and these can be fixed or improved,” he said.

The new regulatory standards mainly involve requirements and methods regarding electricity, cement, wood, and painting work, providing a reference for consumers when they check the quality of the work to safeguard their rights and interests.

The council has made a video on a WeChat mini-program to help consumers understand some technical problems that may occur.

Eco-friendly construction procedures and materials are recommended.

Thirty-five home decoration firms in the city have actively supported the standards and have agreed to implement them.

“The new standards will help ensure redecoration quality amid surging demand,” said You Wen, director of the Shanghai Commission of Economy and Information’s urban industry department.


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