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April 11, 2012

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Hotel inspections follow hygiene horrors

GREENTREE Inn Shanghai says it is inspecting hygiene at local branches, after conditions in a an outlet in another city were branded "terrifying."

A report by Shandong-based newspaper City Sun on conditions in a GreenTree Inn outlet in Qingdao uncovered practices such as staff using a guest's dirty towel to clean everything from the toilet to glasses.

Former guests have complained online that conditions had been unhygienic.

"The sheets smelled strange and the bathroom stank," said a netizen with the online name Samura.

Yesterday, GreenTree Inn said that it ended its franchise arrangement with the Qingdao hotel in question last December.

Xu Shuguang, CEO of the company, said GreenTree Inn's own inspection had uncovered hygiene problems there, and after giving a warning but seeing no improvement, ended the contract.

However, the hotel still called itself a GreenTree Inn, leading to the company launching a lawsuit against it, said Xu.

The company also revealed that its inspections uncovered poor hygiene and service problems with two Shanghai GreenTree Inn outlets.

GreenTree Inn has launched a lawsuit against the hotels, expecting to end its contract with them, the company said.

"We inspect all hotels every three months and sometimes we do find some that fail to meet our standards" said Qi Wen, an official with the company.

GreenTree Inn, however, declined to disclose the location of the two Shanghai branches where it found problems.


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