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March 8, 2021

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Order now restored at Food Bank

KFC has enhanced the management of its Food Bank after it proved to be too popular and caused chaos last week, sparking heated online discussion.

The fast-food restaurant ran its first Food Bank — a concept wherein excess food dues to expire soon is put in a “bank”, or a refrigerator — in Shanghai last month, cooperating with the Yinhang Subdistrict of Yangpu District.

With an increasing number of people learning about the service, there was a huge crowd in front of the refrigerator, who grabbed the food on Thursday.

According to an online video, chicken was dropped onto the floor as people swarmed in front of a refrigerator and grabbed food from it. Some elderly were seen almost losing their balance.

Officials of the subdistrict and KFC said on Saturday that their original intention was to help the seniors, parents who have lost their only child and other people in need.

They will strengthen management to prevent such situation. Food will now be distributed by its staff, instead.

At 10:30am, Shanghai Daily saw that around 20 people, mostly seniors, had queued up under the supervision of three to five staff members.

A woman surnamed Jiang in the middle of the line said she was over 70 years old and lived alone. Recently, she noticed this service when she went to a supermarket beside the KFC so she decided to come around 10am to pick up some food.

“I don’t want to take too much because I can’t eat it all,” Jiang said. “It is good for environmental protection, and seniors like me feel supported.”

After checking the amount of food, staff asked people who were ranked 16th in the queue and behind to leave as the limit had been reached.

Half an hour later, two staff members started to deliver food. Each person was given a small package with different items, such as deep-fried dough stick, waffle and chicken.

Tips were also written on the packing, including the expiration date, cooking method and the way of preserving food.

“It is awesome. Although there are some greedy people who can afford it but get it for free, Food Bank is a kind of positive energy in the city,” a netizen named Liqundema wrote on Weibo.

According to KFC the Food Bank project in China was launched last September.


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