Probe into Meituan for 鈥榰nfair tip鈥 service
Print Edition
The Shanghai Consumer Council said yesterday that it is considering filing a public interest lawsuit against Meituan, which runs a popular Internet car-hailing services, over a feature which allows people to 鈥渢ip鈥 taxi drivers in advance in order to secure a ride.
Meituan removed the 鈥済ratitude fees鈥 function yesterday and apologized for the bad consequences.
These so-called 鈥済ratitude fees鈥 violate consumer rights, the council said.
The litigation would aim to safeguard the legal rights and interests of consumers, the council said.
A talk will be hosted by the council on Monday to discuss the matter, it said.
There have been a number of complaints about disorganized pricing in the taxi-hailing market recently, with overcharges and long waits for rides drawing much ire, the council said.
Car-sharing leader Didi was ordered in 2017 to remove a similar function on its app that allowed people to 鈥渢ip鈥 taxi drivers in advance so as to secure a ride.
The city鈥檚 transportation authorities said the function was unfair and disrupted the taxi market.
The order followed a public outcry over both Didi鈥檚 services and complaints that hailing taxis in the city had become extremely difficult ahead of the Spring Festival.
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