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December 4, 2020

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Senior homes tested for quality

Shanghai’s civil affairs authorities released the results of inspection into the service quality at 500 senior homes yesterday, and some of them have room for improvement.

The monitoring system ranks the quality of senior-care service providers into four levels — excellent, good, moderate and bad — based on 50  items, the Shanghai Civil Affairs Bureau said.

The average score of the city’s senior homes was 77.9 this year, or good, 5.1 points higher than last year. A total of 216 senior homes, or 36 percent, were rated as excellent.

Of these, the Xuhui District No. 2 Social Welfare Institution had the highest score.

Another 264, or 44 percent, scored good.

Seven were rated bad, and Kangnaixin Senior Home in Yangpu District, Haijiang Ruixiang Senior Home in Hongkou District and Yikang Senior Home in Baoshan District were at the bottom, according to the bureau.

Senior homes in Xuhui, Jing’an and Jiading districts had the best service quality based on average scores.

Those in Fengxian and Qingpu districts have made the biggest progress.

The rating system covers all operating senior homes in Shanghai, excluding those operating for less than one year, those scoring excellent last year, and those undergoing renovations, the bureau revealed. The ratings were compiled by 109 inspectors.

The monitoring system gives consideration to service safety, supply and guarantee, it added.

Indexes with the poorest results included those covering use of medical oxygen cylinders, emergency safety measures such as emergency evacuation signs, and the proper use of cleaning tools and their hygiene conditions, according to the bureau.


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