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November 24, 2011

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Shanghai falls short in service, public says

SHANGHAI'S public service is far from satisfactory, though the city has spent lavishly on it, a report said yesterday.

The city was third in investment and output of public service, but it fell out of the top 10 cities with the best service as ranked by the public, according to the Service-Oriented Government Index issued yesterday.

China's other first-tier cities of Beijing and Guangzhou are also absent from the top 10 cities in the public view. Researchers said a city's GDP or economic development is not directly linked with people's satisfaction of the services of their local government.

The report is based on surveys of 25,100 people and 3,200 enterprises dealing in everything from health and education to transport, housing and cultural activities.

Shanghai's overall performance ranked ninth. Xiamen, Qingdao and Hangzhou won the top three places overall.


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