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Shanghai plans public survey to improve courier industry

By Yang Jian | June 17, 2014, Tuesday | Online Edition

The Shanghai government will launch a public survey of major courier firms in a bid to improve delivery services, the government announced yesterday.

Some 95 billion parcels were delivered in the city last year with total revenue reaching 25.8 billion yuan (US$4.14 billion). The delivered parcels account for 10 percent of the country’s total.

“It means each resident in Shanghai received an average of 39 parcels last year,” said Zeng Junshan, director of the city’s postal administration.

Considering the surging demand for courier services, the city government will launch a campaign to regulate such firms within three years, Zeng said, adding some problems have emerged in the industry.

Shanghai-based major courier firms include SF, STO, ZTO, YTO and Yunda Express. They are also the leading courier firms in the nation.

“Black and red lists” will be released by the government after a public survey around September. Residents can evaluate the firms based on criteria such as integrity, manners, service, standards and facilities.

Both lists will be released by the end of the year.

Local courier firms have been facing stiff scrutiny after a package on a commercial aircraft caught fire in early March.

China has the world's biggest online population with over 600 million people using the Internet as of the end of last year. About 200 million of them regularly buy goods online.

Soaring demand for delivery services has led to a boom in China's courier industry. By the end of 2012, there were some 8,000 registered courier firms, employing around 900,000 people across the country.

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