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Shanghai ranks 7th in consumer satisfaction survey

A consumer satisfaction survey conducted by China's leading web portal,, before the March 15 World Consumer Rights Day showed that Shanghai's transportation and tourism service scored only 2.8 and 2.6 on a 5-point scale.

The survey on people's shopping, airport, hotel, transportation and sightseeing experiences covered 34 Chinese cities, including Hong Kong.

Shanghai ranks the 7th place among the 34 cities -- after the neighboring Zhejiang and Jiangsu provinces and ahead of Beijing and Hong Kong. Chongqing wins the top spot.

Zhao Baoying, an editor of, said that 3.0 can be treated as a benchmark for "satisfied."

Although Shanghai has the largest Metro network in China totaling more than 400 kilometers and a well-developed public transport system, people still complain about frequent delays and expensive fares. Riding a stuffed Metro train is a bad experience for commuters and visitors, said the survey conductor.

Meanwhile, the increase of cars means drivers are taking longer to go to work. According to a recent government report, a Shanghai commuter spends an average of 43 minutes per trip, compared with 41.5 minutes in 2004.

Survey respondents are mainly unhappy with some Shanghai tour operators who led them to shop instead of go sightseeing, a local tourism official said in commenting on the survey result.

The respondents are impressed by the facilities of Shanghai's two airports but they gave a poor rating to traffic links between the airports and downtown though two airports can now be reached by subway.

Airport operators are also expected to improve catering outlets and lower food prices at the airports as some people complained that the food they bought from airport stores were more expensive than those in downtown Shanghai.


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