Related News
Home 禄 Metro 禄 Health and Science
Network breakdown upsets some patients
By Cai Wenjun |
March 31, 2011, Thursday
|
Online Edition
Online Edition
THE city's medical insurance system broke down between 9:10am and 9:30am this morning due to a technical error, resulting in temporary confusion as the out-patient departments of local hospitals were denied access to the city's database.
Patients felt frustrated as they could not use their smart cards which contain their medical insurance information. Hospitals managed to calm down the patients and sent more staff and guards to maintain order and explain the problem.
"Each hospital has a contingency plan to cope with an unexpected situation if it lasts more than 20 minutes, such as making registration for patients using hand-written notes," said Yang Xiaodong, an official at Shanghai Children's Hospital.
"Since the system recovered quickly, the hospital didn't activate the contingency plan. Most patients were cooperative."
Initial investigation showed the breakdown might be caused when the system was transferring data at the end of the month, he said.
Patients felt frustrated as they could not use their smart cards which contain their medical insurance information. Hospitals managed to calm down the patients and sent more staff and guards to maintain order and explain the problem.
"Each hospital has a contingency plan to cope with an unexpected situation if it lasts more than 20 minutes, such as making registration for patients using hand-written notes," said Yang Xiaodong, an official at Shanghai Children's Hospital.
"Since the system recovered quickly, the hospital didn't activate the contingency plan. Most patients were cooperative."
Initial investigation showed the breakdown might be caused when the system was transferring data at the end of the month, he said.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 娌狪CP璇侊細娌狪CP澶05050403鍙-1
- |
- 浜掕仈缃戞柊闂讳俊鎭湇鍔¤鍙瘉锛31120180004
- |
- 缃戠粶瑙嗗惉璁稿彲璇侊細0909346
- |
- 骞挎挱鐢佃鑺傜洰鍒朵綔璁稿彲璇侊細娌瓧绗354鍙
- |
- 澧炲肩數淇′笟鍔＄粡钀ヨ鍙瘉锛氭勃B2-20120012
Copyright 漏 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
