Network breakdown upsets some patients

By Cai Wenjun | March 31, 2011, Thursday |

Online Edition

THE city's medical insurance system broke down between 9:10am and 9:30am this morning due to a technical error, resulting in temporary confusion as the out-patient departments of local hospitals were denied access to the city's database.

Patients felt frustrated as they could not use their smart cards which contain their medical insurance information. Hospitals managed to calm down the patients and sent more staff and guards to maintain order and explain the problem.

"Each hospital has a contingency plan to cope with an unexpected situation if it lasts more than 20 minutes, such as making registration for patients using hand-written notes," said Yang Xiaodong, an official at Shanghai Children's Hospital.

"Since the system recovered quickly, the hospital didn't activate the contingency plan. Most patients were cooperative."

Initial investigation showed the breakdown might be caused when the system was transferring data at the end of the month, he said.

Health and Science

About Us
|
Terms of Use
|
RSS
|
Privacy Policy
|
Contact Us
|
Shanghai Call Center: 962288
|
Tip-off hotline: 52920043

沪ICP证：沪ICP备05050403号-1
|
互联网新闻信息服务许可证：31120180004
|
网络视听许可证：0909346
|
广播电视节目制作许可证：沪字第354号
|
增值电信业务经营许可证：沪B2-20120012

Network breakdown upsets some patients

Email this to your friend