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July 27, 2013

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Electronic toll devices require upgrading

SOME electronic toll collection (ETC) systems used by local drivers to pass through tolls more quickly need upgrading, local authorities said yesterday.

Drivers will have to pay between 50 yuan (US$8.14) and 100 yuan to change their ETC devices because some toll booths have upgraded their systems, an official with the Shanghai Public Transportation Card Co Ltd said.

This follows complaints from many local drivers that their ETC systems stopped working in some places at the beginning of this month.

It malfunctioned when driving outside Shanghai but returned to normal within the city, said a local driver, surnamed Wen, who bought his ETC hardware in 2009.

Wen was forced to turn back to pay at manual toll booths.

Now he has been told he must pay 100 yuan to replace his ETC system because it was too old.
"This is unfair because we should receive free after-service care, including changing or upgrading the facility," Wen told local media.

Other local drivers have also complained that they've been forced to pay to replace their ETC facility because toll stations have suddenly upgraded their systems.

Staff at an ETC service station in Xuhui District said most malfunctions were caused by the system upgrading, while others were simply down to age.

Drivers who use electronic tags to pay tolls get a discount on tolls in Shanghai.


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