Home 禄 Metro 禄 Public Services
Luxe hotels score high on all but meals
By Lu Feiran |
May 19, 2010, Wednesday
|
Print Edition
Print Edition
LUXURY-HOTEL guests say they are relatively satisfied with the service provided by Shanghai's luxury hotels, but they expect better food, a survey shows.
The overall satisfaction index was 79.76 in the survey taken by the Shanghai Bureau of Quality and Technical Supervision.
The satisfaction index of five-star hotels was about 4 points higher than that of four-star ones.
Customers said they'd be happier if the food provided in the hotels were more varied.
Officials said the American Customer Satisfaction Index last year announced that customer satisfaction index of US hotels was 75.
The Quality and Technical Supervision Bureau interviewed more than 3,360 people. They frequented 22 of the city's five-star hotels and 34 of the four-stars.
The overall satisfaction index was 79.76 in the survey taken by the Shanghai Bureau of Quality and Technical Supervision.
The satisfaction index of five-star hotels was about 4 points higher than that of four-star ones.
Customers said they'd be happier if the food provided in the hotels were more varied.
Officials said the American Customer Satisfaction Index last year announced that customer satisfaction index of US hotels was 75.
The Quality and Technical Supervision Bureau interviewed more than 3,360 people. They frequented 22 of the city's five-star hotels and 34 of the four-stars.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 娌狪CP璇侊細娌狪CP澶05050403鍙-1
- |
- 浜掕仈缃戞柊闂讳俊鎭湇鍔¤鍙瘉锛31120180004
- |
- 缃戠粶瑙嗗惉璁稿彲璇侊細0909346
- |
- 骞挎挱鐢佃鑺傜洰鍒朵綔璁稿彲璇侊細娌瓧绗354鍙
- |
- 澧炲肩數淇′笟鍔＄粡钀ヨ鍙瘉锛氭勃B2-20120012
Copyright 漏 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
