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August 4, 2010

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Massive misuse of Metro turnstiles

SOME people are misusing the ticket turnstiles in subway stations, causing malfunctions, the Metro operator said yesterday.

An official at Shanghai Shentong Metro Group said more workers will be stationed at the turnstiles to help people, especially out-of-towners, with the machines.

Hundreds of different types of cards - including hotel key cards, bank cards and even ID cards - have been mistakenly inserted into the turnstiles since the World Expo began on May 1.

A Shanghai Shentong official surnamed Yang said the misuse is mainly because some people from outside the city are unfamiliar with the facilities.

"They may also make a mistake if they are in a hurry or when being pushed by people behind them," Yang said.

In one case at Yaohua Road Station, they found a credit card, which had a 500,000 yuan limit, inside one machine.

Yang said the items stuck in the machines are added to the lost and found box at the station.

Shanghai Shentong is concerned that the breakdowns will be more frequent in the following months as more people are expected to visit the city before the Expo ends on October 31.

Yang added it's relatively hard for Metro workers to be fully aware of ticket mistakes because of the crowds forming at the turnstiles.

The city's subway network now serves about 6 million people each day and the number is expected to top 7 million within six months, Shanghai Shentong said in a previous report.


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