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August 14, 2010

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Home » Metro » Public Services

Metro Weibo a big hit

SHANGHAI Shentong Metro Group said yesterday that Weibo, an online platform similar to Twitter, has been effective in providing real-time operation information one month after its launch.

The platform has attracted more than 12,000 "fans" so far.

Metro Weibo has released more than 1,000 bits of information and tips, mainly passenger volume updates and warnings about overcrowded stations. Passenger restrictions will also be put online, the company said.

Some Metro workers have posted their stories or photos online, which has been welcomed by passengers.

Michael Zhou, a Metro commuter, said the new platform is "interesting and helpful" as he can get updated train schedules quickly. "But the interactivity is still not good," he added.

Most passengers use Weibo to complain about congested subway trains or the inconvenience of buying tickets. These issues were seldom addressed on Weibo.

Metro officials said they would pay close attention to the complaints. They advised passengers to dial a hotline for urgent problems.

Experts said while the intention of Metro Weibo is good, it could have side effects. The experts said Weibo could be used as a tool to unfairly absolve the operator of responsibility for breakdowns.


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