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August 12, 2009

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Home » Metro » Public Services

Metro commuters kept in picture with data updates

ROLLING information alerting commuters to Metro traffic and passenger conditions appeared for the first time on public mobile television screens yesterday.

The initiative is part of the Metro operator's efforts to keep passengers better informed, particularly of emergency delays.

Brief information describing crowd levels at different Metro routes appeared on mobile TVs installed on subway trains, transit buses, some taxies and in some public areas during rush hours.

The city's traffic radio channel and the Metro operator's official Website have launched similar broadcasts and received a good public response, Metro management officials said.

Now a brief account of any problems, including delays and their expected duration, will be posted online and broadcast via radio and mobile TV channels within minutes of occurring.

"The new service puts a much higher demand on both train drivers and the coordination mechanism," Jin Jiamo, a Metro management official, said yesterday.

"We require drivers to complete a quick check at times of malfunctions to offer clues so the control center can judge the length of delays."

Full-day operational records of all eight Metro routes are also publicized inside a special column on the Website, Rush-hour commuters late for work because of Metro delays can print out records to show their employers.

All this information is now only released in Chinese, but the Metro operator said it would have an English service available on platforms before the World Expo next year.

Metro officials also said yesterday they were checking all bus routes near Metro stations. The study will finish before the end of this month, with the results used to produce bus guides.

"Different bus-guide cards related to each Metro station will be distributed to Metro commuters at times of service breakdowns in rush hours to help them find alternative transport," Jin said.

Metro management officials also said they are developing a traffic-alert system for city trains based on three colors.

Red represents a breakdown, yellow means congestion and green a smooth flow. The color codes are expected to appear near station entrances.


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