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April 10, 2010

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Passengers abusing toilets on the Metro

COMMUTERS are making life difficult for the cleaning staff at Metro stations. More than 20 times a day they have to deal with toilets blocked by empty bottles and discarded newspapers.

Yesterday, the Metro operator urged commuters to take more care while using the facilities at stations.

Lan Tian, a Metro spokesman, said that it would step up efforts in cleaning Metro toilets to make sure they are all operating properly.

But neither increasing the number of cleaning staff nor speeding up the frequency of unblocking could solve the problem, he said, as it was the behavior of commuters that was the root cause.

"Some commuters should think more about others when using the toilets," said Lan.

At Line 1's People's Square Station yesterday, toilets could be seen blocked by various objects, from empty bottles to plastic bags, making it difficult for commuters to use them.

The cleaning staff at the station take care of the toilets from 7am to 10:30pm but hardly have time for a break as they work to deal with numerous complaints from commuters about dirty and blocked toilets.

Although Lan said free toilets had been built at each Metro station, the number of toilets at some major stations was not able to meet the demands of large number of commuters, according to an official at the station.

Another complaint about the Metro toilets was the lack of signs pointing out their locations, with many passengers complaining that they were difficult to find.

The only indication of where the toilets were was on the stations' maps.


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