Best Buy outlet draws long queue for after-sale service

By Jia Feishang | February 24, 2011, Thursday |

Online Edition

HUNDREDS of customers rushed to the Xujiahui outlet of Best Buy to deal with issues of after-sale service, insurance and member cards this morning after the appliances retail giant reopened two Shanghai stores following its sudden closure on Tuesday.

A long queue snaked along the pedestrian overpass in front of the store and attracted police to maintain order.

The store, already empty inside, only has four information desks to handle customer requests. Since discussion about insurance or refund took each customer some time, people had to wait hours to get their turn.

One customer told Shanghai Daily that after discussion he still did not reach a deal with Best Buy about the insurance he bought for a product he purchased at the store. "I'm disappointed and I do not know what to do next," he said.

The police who were keeping order outside the store said they hoped the company could open more service windows to avoid the chaos.

Besides the Xujiahui store, the Best Buy's outlet in Pudong Lianyang Square also reopened today. The after-sale service will last for one month.

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Best Buy outlet draws long queue for after-sale service

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