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August 31, 2010

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Consumer watchdogs in 20 cities join hands

THE local consumer rights' protection watchdog said yesterday that it has launched a new investigation-sharing channel with counterpart authorities in 20 other big cities, including Hong Kong and Macau, to raise efficiency in resolving cross-region consumer complaints.

The heightened cooperation comes following increasing consumer complaints in recent years with the rapid expansion of cross-region sales by TV, Internet and mobile phone platforms, said the Shanghai Commission of Consumers' Rights and Interests Protection.

Officials said that if people had consumer disputes in the 20 cities, they can complain to the Shanghai commission through phone, e-mail, fax or post. The commission will cooperate with its counterparts to deal with the complaints as soon as possible.

Sellers of shabby products and typical cases of selling traps will also be exposed at the inter-linked websites of the different local watchdogs, officials said.

Also yesterday, the commission explained that the "three-guarantee service" period for e-commerce products should be counted from the day the consumers receive the products. The "three-guarantee service" refers to producers' guarantee for repairs, refunds and replacements within a certain period of time after the products are sold.

"E-commerce delivery needs time, therefore it's not fair to consumers if the 'three-guarantee period' starts from the day when consumers make the order," said Lu Xueqin of the commission.


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