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August 23, 2010

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Contacts concern for city customers

PEOPLE who have purchased a contact lens product made by Johnson & Johnson, which has been recalled in Hong Kong, can contact Shanghai's consumers' rights watchdog, it said yesterday.

Johnson & Johnson Hong Kong has recalled 16 batches of its "1 Day Acuvue TruEye" contact lenses as the product may cause eye prickling. The company said the recalled product, covering a total of 3,715 boxes, is not sold in stores on the Chinese mainland, but is available in online shops.

However, the Shanghai Commission of Consumers' Rights and Interests Protection said many locals travel to Hong Kong and shop there, meaning some consumers here may have purchased the recalled product.

"We'll tell our Hong Kong counterparts about consumers' requirements, and contact Johnson & Johnson's Hong Kong branch," said Zhao Jiaoli, secretary general of the commission.

Johnson & Johnson Vision Care Beijing Ltd said the Acuvue series is available on the Chinese mainland, but the materials are different from that of the questioned products.

"If someone has bought the recalled product they can ask for a refund or exchange it for another Acuvue product," said Yu Guoxiong, the company's PR representative. "Thus far no one on the mainland has made such a request."

Over the weekend, J&J Hong Kong said they first received reports of the lens' negative effects in Japan. Japanese consumers complained that they felt "abnormal pain or prickling" in their eyes when wearing the lens. The company, however, said that it hasn't had any such reports in Hong Kong.

Hong Kong Department of Health officials reminded consumers to stop using the product immediately and go to a hospital if they had any eye symptoms.

The company said its investigation showed that the products, which were made in Ireland, had problems in the washing process.

The product is mainly sold in South Korea, Singapore, Australia, New Zealand and Japan.

Company officials said that although the "1 Day Acuvue TruEye" product is available on, China's leading e-commerce platform, they are not from the recalled batches.

Local doctors said low-quality contact lenses may cause eye infections or even damage a person's eyesight.


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