Home
News
In Focus
Business
Metro
Nation
World
Sports
Feature
Opinion
View more »Opinion Columns
Wan LixinOpinion deputy editor of Shanghai Daily
City beckons foreign investors with ever-improving business environment
Ditching reservation requirements can be beneficial for city’s tourism industry
Sunday
- Subscribe
Ctrip travel agency draws most complaints
Print Edition
CANCELED trips, accommodation quality and delayed or aborted flights were the major tourism complaints last month, Shanghai’s tourism watchdog said yesterday.
The Shanghai Tourism Quality Supervision Center received 259 complaints involving 992 people in February, of which 110 were ruled to be valid complaints, involving 583 people.
The online travel operator Ctrip had the largest number of complaints, 43, among the 27 travel agencies cited.
Online travel operators Tuniu, with 10, and Tongchen, with four, garnered the most complaints after Ctrip.
Affected trips due to flight changes, tour guide problems, flight bookings, shopping, extra charges, accommodation, and tourism documents were among the complaints.
Hotel bookings were the cause of most complaints concerning domestic trips.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
