Hotel says sorry after attack video goes viral
Print Edition
BEIJING police are investigating an assault on a female hotel guest after the victim posted security footage of the incident online.
It shows a man trying to drag her along a corridor after she got out of a lift in a hotel in the capital’s Chaoyang District around 11pm on Sunday.
In her Weibo account, the woman, surnamed Meng, didn’t say how she obtained the footage, which soon went viral.
Meng said the incident ocurred in a Yitel hotel run by budget hotel operator Home Inns & Hotels Management Inc.
Meng said there were three other people in the elevator when she got out on the fourth floor. That was when a man who got out at the same time told her to come with him, she said. She said she screamed but the man tried to catch hold of her, punching her on the neck and pulling her hair.
“My scream alerted a hotel worker. I shouted that I didn’t know the man and please help me, which caused the man to punch me harder and I almost couldn’t breathe,” she wrote. “But the hotel worker just seemed to take us as lovers who were quarreling.”
She said the worker tried to persuade them to stop rowing and didn’t take any action to stop the violence.
Meng said she sat on the ground, hoping to avoid being dragged away, during which she took the chance to call police. She said the man also made a call, seemingly asking friends for help. Throughout, she said, the hotel worker didn’t try to separate them.
However, three hotel guests then arrived and a woman among them pulled Meng back when the man tried to drag her to the staircase. As more people noticed the noise, the man left, Meng said.
“It lasted about five to six minutes and happened where surveillance cameras were all around.
“But none of the hotel’s security guards showed up. And the manager on duty was slow in coming though other guests had called the reception desk,” she wrote.
The hotel worker pictured in the video clip, surnamed Xu, told Beijing Youth Daily that he had heard Meng’s scream and went to help her. But he didn’t see the man pulling her hair.
Home Inns has apologized to Meng over the incident.
At a press briefing yesterday afternoon, the company said it had found several problems at the hotel, including poor service, the lack of a prompt response, and security management loopholes.
“We will rectify problems, have managers take their responsibilities and tighten security checks,” it said. “We have zero tolerance to any illegal acts and will not allow such an incident to happen again.”
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