‘Managers’ take wrong attitude toward the public
Print Edition
Everyday I observe a group of young men in dark uniforms overseeing traffic and vehicle parking at a major crossroads near the National Exhibition and Convention Center in Xujingdong.
More often than not, they go about their business with scowls on their faces. Actually, one can see young working men in similarly dark moods everywhere in Shanghai.
Every time I see them, I wonder why they look so bad-tempered. Isn’t it true that smiles beget smiles, and respect begets respect?
Does traffic have to be managed with a trademark scowling face? Of course not. But why has this become part of our daily lives?
I think I have found an answer: it’s written clearly on their dark uniforms! There are four Chinese characters on their uniforms: zonghe guanli, literally meaning “comprehensive management.” Once one wears such a uniform, he or she is naturally inclined to believe that he or she is a manager, an officer, a regulator — someone who gives orders.
In London, I also saw people doing similar jobs, but they are called “comprehensive service providers.”
They might not always smile to you, but they don’t scowl at you, either. That’s the difference.
We should all remember Chairman Mao’s famous exhortation: Serve the People! In managing traffic, we do not really manage — we serve. In communicating with people on the road, we should not scowl, we should smile.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
