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October 23, 2010

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Home » Opinion » Book review

Business Books TOP FIVE US (Oct 22, 2010)

1.FAULT Lines

Are global crashes inevitable? Not necessarily. Here's how to fill in the fissures in the earth.

Raghuram G. Rajan | Princeton UP 2010 | 272 pg. | ISBN: 9780691146836


2.Delivering Happiness

Tony Hsieh, CEO of Zappos, explains how to "deliver happiness" and high heels.

Tony Hsieh | Business Plus 2010 | 272 pg. | ISBN: 9780446563048


3.Exceptional Service, Exceptional Profit

Use the Ritz-Carlton model to see how being service-oriented boosts your bottom line.

Leonardo Inghilleri and Micah Solomon | Copyright ? 2010 AMACOM, a division of American Management Association 2010 | 170 pg. | ISBN: 9780814415382


4.Empowered

To engage today's "empowered customers," companies must empower their workers.

Josh Bernoff and Ted Schadler | Copyright 2010 Forrester Research, Inc. Summarized by permission of Harvard Business Press 2010 | 272 pg. | ISBN: 9781422155639


5.Everyone Communicates, Few Connect

John C. Maxwell has a fine time sharing stories and quotes that will help you build better connections.

John C. Maxwell | Nelson Publishers 2010 | 288 pg. | ISBN: 9780785214250




 

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