Related News
It's all about service
September 4, 2011, Sunday
|
Print Edition
Print Edition
JOSEPH Michelli, author of "The Starbucks Experience" and "The New Gold Standard," is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. In these best-selling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies.
Now, Michelli turns his attention to one of the most complex, controversial, and critical industries - health care.
In "Prescription for Excellence," Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
Michelli breaks down the organization's approach into five simple principles: Commit to Care; Leave No Room for Error; Make the Best Better; Create the Future; and Service Serves Us.
Now, Michelli turns his attention to one of the most complex, controversial, and critical industries - health care.
In "Prescription for Excellence," Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
Michelli breaks down the organization's approach into five simple principles: Commit to Care; Leave No Room for Error; Make the Best Better; Create the Future; and Service Serves Us.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
