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Glitches in Samsung鈥檚 model
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Samsung said yesterday it will inspect units of its highly anticipated folding smartphone after some reviewers reported screen damage.
A handful of US-based reporters were given the flagship Galaxy Fold phones, priced at US$1,980, ahead of the model鈥檚 official release next week, and they reported screen issues within days of using the devices.
鈥淭he screen on my Galaxy Fold review unit is completely broken and unusable just two days in,鈥 Bloomberg鈥檚 Mark Gunman tweeted.
And Dieter Bohn of The Verge said: 鈥淪omething happened to my Galaxy Fold screen and caused a bulge ... It鈥檚 broken.鈥
Samsung spent nearly eight years developing the Galaxy Fold, which is part of the South Korean tech giant鈥檚 strategy to propel growth with groundbreaking gadgets.
鈥淲e will thoroughly inspect these units in person to determine the cause of the matter,鈥 Samsung said in a statement after reports of the screen damage emerged.
The firm suggested some reviewers encountered screen failures because a section of the display was removed.
鈥淭he main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches,鈥 it said.
鈥淩emoving the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.鈥
Some of the reviewers, including Bloomberg鈥檚 Gunman, had removed this layer.
CNBC鈥檚 Steve Kovach said he had not, but still faced major problems with the device.
Samsung鈥檚 reputation suffered a major blow after a damaging worldwide recall of its Galaxy Note 7 devices over exploding batteries in 2016, which cost the firm billions of dollars and shattered its global brand image.
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