EU border residents hail end of roaming charges
Print Edition
THE end of roaming fees in the European Union is drawing loud cheers from mobile phone users, and nowhere more so than in borderlands where residents are always just a step away from involuntarily incurring hefty surcharges.
“The end of roaming is really great,” said Kevin, who lives in the Belgian town of Mouscron, 20 meters from the French border.
“My inlaws live nearby in France and when I go to see them I always switch my mobile phone off to avoid surcharges,” he said.
Such radical measures will soon no longer be necessary, after the EU decided that, starting on Thursday, telecom operators can no longer charge traveling phone users in the bloc more than they would in their home markets.
Ludovic, who sells mobile phones in a nearby outlet run by the Orange operator, says worried clients often come to him with questions on the topic, “especially teenagers who are glued to their smartphones and use up a lot of data.”
Amine, an electrician who lives in Mouscron, regularly gets jobs across the border in the region of Lille, France’s northern metropolis hugging the Belgian border.
Commuting between both countries inflated his phone bill to 280 euros (US$312) in April. “If the end of roaming charges means I get to pay less, then that’s really super,” he said.
When roaming is mentioned, tempers fray in Tourcoing, on the French side, as the failure of operators to exactly match up their networks’ scope with the political border demands constant vigilance from users, driving them to distraction.
“When you’re at the (local) Dron hospital, a few hundred meters from the border, you’re already in the Belgian network,” fumed Malika, a city employee.
“Here you often get caught up in the Belgian network. And what’s more, you can’t get out again,” said Nicole, who works for online travel agency Booking.com.
“So you always check that you’re on the French network before making a call or sending a text,” she says.
Others try to lock into their operator’s network manually, but juggling between two country’s networks is a struggle.
“In border regions like ours you won’t find anyone who thinks that this development is a bad thing,” said Herve Ghyselen, owner of a small local transport company.
From Thursday, EU-based mobile phone users will be able to use their phones in other bloc countries as if they were at home.
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