Manila airport still the world鈥檚 worst: Poll
Print Edition
The Philippines’ main Manila airport terminal has been named the world’s worst for the second year in a row in a survey by an online travel website.
Airport fficials yesterday brushed off the survey results, insisting conditions were being improved.
“The Guide to Sleeping in Airports” website said Manila’s crowded Terminal 1 was ranked by travelers based on comfort, convenience, cleanliness and customer service to be the worst in the world.
Reviews for Manila’s Terminal 1 posted on the site mentioned “dilapidated facilities,” dishonest airport workers — particularly taxi drivers — long waiting times and rude officials.
“These are old issues,” Manila airport Terminal 1 manager Dante Basanta said, adding that the problems were already being addressed by the government.
He conceded that the Manila airport, with a capacity of about 6.5 million passengers annually, was overstretched, handling 8.1 million travelers last year.
The terminal at the Italian airport of Bergamo was named the second-worst, where it said there were “people loafing around without T-shirt or without shoes as if they were in their homes.”
Its third-worst was Calcutta, just edging out Islamabad, ahead of Paris Beauvais.
The best rated airports were Singapore Changi, Seoul Incheon, Amsterdam Schiphol, Hong Kong and Helsinki Vantaa.
Manila’s Terminal 1 was built 32 years ago. The government has launched a 2.5 billion peso (US$58 million) renovation program for it.
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