‘Nut rage’ airline executive says sorry
Print Edition
THE Korean Air Lines Co executive who delayed a flight in an incident dubbed “nut rage” bowed deep in apology yesterday before facing questioning by transport officials.
Her father, the airline’s chairman, also apologized.
The apologies came in response to simmering public anger about the incident and the airline’s handling of it.
Cho Hyun-ah, who was head of cabin service at Korean Air, was angered when a flight attendant in first class offered her macadamia nuts in a bag, not on a plate. She ordered a senior crew member off the plane, forcing it to return to the gate at John F Kennedy airport in New York City.
“I sincerely apologize. I’m sorry,” a gloomy-faced Cho said before journalists in a trembling voice. She said she will meet the victimized crew member and “apologize sincerely.”
Cho lowered her face as she spoke. It was her first public appearance since the December 5 incident. Transport Ministry officials had summoned Cho for questioning over the possibility her actions violated aviation safety law.
Hours before her apology, Korean Air Chairman Cho Yang-ho also made a deep bow before journalists. He called his daughter’s behavior foolish and said he regrets he didn’t raise her better.
“It’s my fault,” he said. “As chairman and father, I ask for the public’s generous forgiveness.”
Cho Hyun-ah’s actions caused an uproar in South Korea and abroad. South Korean media called the 40-year-old a princess and some Koreans said she was an international embarrassment. Korean Air Lines had earlier excused her behavior.
Her father said yesterday she is resigning from executive roles at affiliates of Hanjin, which controls Korean Air.
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