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Stop using your Galaxy Note7, Samsung says

Tuesday, 11 Oct 2016 07:08:42

US officials are investigating five incidents of fire or overheating of replacement Note7s. (Supplied: Shawn Minter)

Samsung has urged all owners of its Galaxy Note7 smartphones to power them down and stop using them.

Key points:

  • Samsung stops global sales and exchanges of its Galaxy Note7
  • It comes amid new reports of replacement devices catching fire
  • Owners of the smartphone should seek a refund or exchange for a different device

The electronics company has also stopped production of the device, following reports of replacement devices catching fire.

Samsung said it had asked its global partners "to stop sales and exchanges of Galaxy Note7" while further investigations took place.

Those who have the device should seek a refund or exchange for a different smartphone, Samsung added.

In a statement the firm said consumers' safety remained its top priority.

This is the second time in two months the Note7 has been pulled off shelves.

It had already recalled 2.5 million Note7s due to faulty batteries, but the latest reports of damage on the replacement devices raised fresh doubts about the firm's quality control abilities.

Consumer safety officials in the US said they were investigating five incidents of fire or overheating since the company announced a recall last month.

Major airlines have also introduced bans on passengers using the smartphone on flights, after smoke from a replacement device forced the evacuation of a passenger plane in the US last week.

The South Korean company had promised its new Note7 with a green battery icon was safe.

But the new fire concerns have prompted questions about whether the battery was the only problem in the smartphone, as Samsung had initially said.

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