Technicians turn NBN satellite off and on again after connection failure

Tuesday, 28 Feb 2017 09:09:57 | Andree Withey

The NBN's Sky Muster satellite is designed to service about 200,000 Australians. (Supplied: NBN)

A failure of the National Broadband Network (NBN) Sky Muster satellite left about 65,000 consumers across regional and remote Australia without internet access for about two hours last night.

The problem occurred just a day before tonight's decommissioning of the NBN's Interim Satellite Service (ISS), which Sky Muster is replacing.

NBN Queensland spokeswoman Kylie Lindsay told the ABC reliability was an ongoing issue with Sky Muster and that NBN was investigating what caused the latest failure, which happened about 6:00pm.

"Our priority, of course, is to always get people back online as quickly as possible," she said.

"There is no problem with the satellite — it was a technical issue on the ground."

Internet services resumed after technicians in Melbourne shut down and restarted the system.

Consumer advocate Kristy Sparrow said reliability is a huge issue with Sky Muster and it has to be sorted.

"Every outage causes great angst in the bush," she said.

The Sky Muster service is designed to service about 200,000 people, including anyone with no access to fixed-wire or fixed-line services, which can also include people living on the fringe of urban areas.

About 40,000 people across the nation have moved from ISS to Sky Muster or other technologies.

The NBN said there were several hundred people who had not yet switched over or made other arrangements, who will have no internet service from tomorrow.

AustraliaPlus

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Technicians turn NBN satellite off and on again after connection failure

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