Advanced Search

Share Coverage



Category: Internet Technology / Telecommunications / Information and Communication

Telstra 'progressively restoring' mobile services after outage

Thursday, 17 Mar 2016 16:09:25

Telstra (ABC News: Nic MacBean)

Telstra says it is progressively restoring mobile services after an outage earlier impacted its mobile customers.

"We are progressively restoring mobile services and we anticipate returning to normal soon," the telco said in a statement.

"We believe the incident has impacted a proportion of traffic for voice and data across the country.

"The cause of the incident is yet to be determined but at this early stage we understand we have had a problem with the part of the network that allows phones to register and therefore make calls and use data."

Complaints from customers having trouble accessing their mobile network poured in from across the country on Thursday evening.

Tweets were sent from Melbourne, Sydney, Adelaide, and across Queensland, Western Australia and the Northern Territory.

External Link: Telstra customer Tanya Francis's tweet: @Telstra Again? Really Telstra, I haven't been able to ring anyone... Get your act together.

"We are aware of an issue affecting some of our mobile customers who are having difficulty making and receiving calls, and using data," Telstra said earlier in a statement.

"We are looking into the cause of this issue and apologise for the inconvenience this is causing.

"We are doing everything we can to restore services as soon as possible."

Suncorp Bank said on Twitter the outage was affecting the connectivity of some of its ATMs, EFTPOS terminals and phones.

In February Telstra mobile customers experienced a mass outage in multiple states, which the company said had been caused by an "embarrassing human error".

External Link: Tweet from Telstra customer Neil Phillips: I wonder what the excuse will be this time? first they blamed an employee, now, dog chewed the cable? #Telstra

External Link: Tweet from Telstra customer #WalshyOnTour: @Telstra cheers for the outage to my phone. Tried calling family and couldn't. Could of been an emergency #optusnextcontract

External Link: Tweet from Telstra customer Jennifer Leung: Time to invest in a carrier pigeon. An hour and a half (still counting) of not being able to make a call, text or use data @Telstra

AustraliaPlus


 

Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.

沪公网安备 31010602000204号

Email this to your friend